FAQS

Frequently Asked Questions (FAQs) - Eye Vegas

1. How do I place an order with lenses?
Simply open the product page of the eyewear you like. Select the lenses option and enter or share your prescription details. Once all details are provided, book your order. Our Opticalmart Lens Experts will handle the rest for you.

2. What types of lenses do you offer?
We offer a variety of lenses including single vision, bifocal, progressive, and specialized lenses to suit your prescription and needs. You can select the type of lenses while placing your order.

3. How do I provide my lens prescription?
You can either enter your prescription details manually during checkout or upload a scanned copy/photo of your prescription on the product page.

4. What if I have a high power prescription?
No worries! We can accommodate high power prescriptions as well. Please share your exact details, and our experts will assist you in selecting the right lenses.

5. How long does delivery take?
Delivery times vary depending on the lenses and frames you select. Typically, processing and delivery take between 7 to 14 business days. You will be notified about your order status throughout.

6. Why is my order taking longer to process?
Some prescriptions, especially high power or customized lenses, may require extra time for precise manufacturing. We strive to ensure quality and accuracy for your eyesight needs.

7. Can I get a refund or exchange if I am not satisfied?
Yes, we have a refund and exchange policy in place. Please check our Returns & Exchanges page or contact customer support for detailed instructions.