Refund & Return Policy

Last Updated: 17/7/2025

At Eye Vegas, your satisfaction is our top priority. If you're not completely happy with your purchase, we’re here to help.

Eligibility for Returns

To be eligible for a return:

  • Your item must be unused and in the same condition you received it.

  • It must be in the original packaging (including cases, cloths, etc.).

  • You must request the return within 7 days of delivery.

Non-Returnable Items

We do not accept returns on the following:

  • Used or damaged products.

  • Custom prescription lenses.

  • Final sale or clearance items.

  • Gift cards or promotional items.

Exchanges

If you received a damaged or incorrect item, please contact us within 48 hours of delivery. We will send a replacement after verifying the issue (photos may be required).

Refunds

Once we receive and inspect your returned item, we will notify you via email.

  • If approved, your refund will be processed to your original payment method within 5–10 business days.

  • Shipping charges are non-refundable unless the error was on our end.

How to Return

To initiate a return, please contact our support team:

Email: eyevegas.online@gmail.com
Phone/WhatsApp: 03260707611
Include your Order Number and reason for return.

We will guide you through the return process.

Return Shipping

  • Customers are responsible for return shipping costs unless the item was defective or incorrect.

  • We recommend using a trackable shipping service.

Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account again.

  2. Contact your credit card company (processing may take time).

  3. Still no refund? Contact us at eyevegas.online@gmail.com

Need Help?

We're here for you!
Reach out to us for any questions at eyevegas.online.com or 03260707611.