Shipping & Service Policy
Last Updated: 7/17/2025
At Eye Vegas, we’re committed to delivering your eyewear with care, speed, and transparency. This policy outlines how we handle shipping and related services.
Shipping Within Pakistan
We proudly deliver across Pakistan through trusted courier services.
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Processing Time: Orders are processed within 1–2 business days.
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Delivery Time: Most orders arrive within 2–5 business days after dispatch.
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Shipping Charges:
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Free Shipping on orders above across Pakistan
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Cash on Delivery (COD): Available for most locations nationwide.
International Shipping
Currently, we do not offer international shipping. Stay tuned — we're working to expand globally soon!
Order Tracking
Once your order is shipped, you will receive:
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A tracking number via email or SMS.
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A link to track your package in real-time.
If you don’t receive tracking info within 48 hours, contact our support team.
Delivery Delays
We do our best to ensure timely delivery, but delays may occur due to:
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Public holidays
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Weather disruptions
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Courier service issues
We appreciate your patience and understanding in such cases.
Undeliverable Packages
If a package is returned due to:
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Incorrect shipping address
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Failed delivery attempts
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Refusal to accept
…we’ll contact you to arrange reshipment (shipping fees may apply again).
Product Service & Support
We’re here even after you buy!
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After-Sale Support: For adjustments, lens fitting, or questions — contact us anytime.
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Warranty: Some products come with a manufacturer warranty. Please check product pages or contact us for more details.
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Lens Replacement or Frame Repair: Available upon request (charges may apply depending on the case).
Need Help?
For order updates, special delivery requests, or service inquiries:
Email: eyevegas.online@gmail.com
Phone/WhatsApp: +92 326 0707611
Customer Service Hours: Monday–Saturday | 10:00 AM – 6:00 PM
We’re dedicated to giving you not just stylish eyewear but also smooth, reliable service at every step.